Preparing for Your Appointment

Massage Lofts takes special care to understand the unique needs of each of our clients to design custom solutions that exceed expectations. Our attentive staff makes every effort to ensure you are 100% satisfied.  We would also recommend taking a shower before your session. It’s common courtesy, and it makes the experience better for everyone.

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Cancellation Policy

24 hours notice is required to cancel or reschedule services. When we contact you, a credit card will be required to reserve your appointment. If you do not feel comfortable giving our your credit card over the phone, we understand but cannot accommodate you during the pandemic. Failure to cancel scheduled services at least 24 hours in advance will result in a $25.00 per person service fee which will be processed on the credit card on file for the reservation.

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Insurance Customers

If you have Aetna or OSU NGS insurance you will need to verify your coverage to be sure it includes massage therapy. Next, you will need to bring a prescription from your doctor, a picture ID, your insurance card and copay if applicable. If you need our assistance with any of this, don't hesitate to call us. We're happy to help. Upon conclusion of your massage, we will bill your insurance less your copay.  It's that simple! 

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Other Considerations

We have both male and female therapist.  Let us know your preference, should you decide to call our office. Also, let us know what you're looking for in a massage. For example: Swedish or relaxation massage can be customized based on your pressure preference, and deep tissue massage varies in pressure but involves less gliding and more localized work for affected areas. You can even ask for lighter pressure in one area and firmer in another. It's your massage!